Shipping, Missing Items, and Liability Policy

Shipping Policy

At Elite Transfers USA, we process orders as efficiently as possible. Orders placed after 12:00 PM EST will begin processing the next business day. Please note that processing time does not include weekends or holidays.

Once your order is fulfilled — meaning it has been dropped off at UPS or picked up by UPS — you will receive an email with your tracking number. Delivery times may vary based on your location and the shipping method chosen at checkout.

Shipping Locations

We deliver to addresses within the United States. Please note that we do not offer international shipping at this time. Some remote locations may experience longer delivery times.

Shipping Options

Shipping Methods at Check Out as of 11/8/2024

  • Standard Shipping: Delivers in 5 to 7 business days. This is our most affordable option for reliable delivery.
  • Express Shipping: Get your order faster with delivery in 3 to 4 business days. Ideal for urgent orders.

Important Information

Please allow extra time for unforeseen delays. We make every effort to ensure your package arrives on time, but we are not responsible for delays or lost packages due to the shipping carrier, delivery destination, weather, holidays, or incorrect/incomplete shipping address information.

Missing Items, and Liability

At Elite Transfers USA, we take great care to ensure that all orders are securely packaged and shipped through trusted carriers. However, once an order leaves our facility, circumstances beyond our control may arise. This policy addresses theft, missing items, and shipping-related issues.

1. Theft or Tampering During Transit

If your package is stolen or tampered with during transit (before delivery), Elite Transfers USA is not directly responsible but will assist in resolving the issue. Theft by carriers or third parties during transit is uncommon but can happen. If you believe this has occurred, please follow these steps:

  • Notify us within 48 hours of receiving the package if it appears tampered with or if items are missing.
  • Provide photos of the damaged or tampered packaging and its contents.
  • Contact the carrier to file a claim for theft or tampering during transit.

We will help you through the claims process with the carrier, but Elite Transfers USA is not liable for any losses caused by theft or tampering during transit. We do not provide refunds or credits for stolen or missing items, but we may decide, at our discretion, to replace missing items once the carrier’s investigation has concluded.

2. Theft After Delivery

Once a package has been marked as "delivered" by the carrier, Elite Transfers USA is not responsible for any theft, loss, or missing items. Responsibility for the package shifts to the customer once it is marked as delivered. To help avoid theft after delivery, we suggest:

  • Shipping to a secure location (e.g., workplace, lockbox).
  • Requesting signature confirmation upon delivery.
  • Tracking your package and retrieving it promptly after delivery.

In the event of suspected theft after delivery, we recommend the following actions:

  • Check with neighbors, building management, or local post office.
  • Contact the carrier to open a claim for theft.
  • File a police report if the package was stolen from your property.

Elite Transfers USA cannot provide refunds or replacements for packages that are marked as delivered by the carrier. All claims for stolen packages must be made directly with the shipping provider.

3. Missing Items or Damaged Packages

If your package arrives but certain items are missing or damaged, it is important to report this within 48 hours of receiving the package. Here's how to handle it:

  • Provide photos of the package, including the label, contents, and any visible damage.
  • Describe the missing or damaged items.
  • If there is evidence of tampering or damage, provide additional photos.

We will assess your claim. While we do not issue refunds or credits, we may decide to replace missing or damaged items at our sole discretion. Claims submitted after the 48-hour window will not be eligible for review, and Elite Transfers USA will be released from any liability.

4. Carrier Liability and Misconduct

Elite Transfers USA is not responsible for any misconduct or theft committed by the carrier or its employees. Once your package is handed over to the carrier, they are fully responsible for its safe delivery. In cases where you suspect carrier theft or misconduct:

  • File a claim directly with the carrier.
  • Notify Elite Transfers USA so we can assist in the investigation, though we are not liable for compensating losses caused by carrier misconduct.

We will support your claim with the carrier by providing necessary documentation or evidence, but decisions on compensation or replacements depend on the carrier’s investigation. No refunds or credits will be issued.

5. Limitation of Liability

Elite Transfers USA assumes no liability for any loss, theft, or damage to your package once it has been handed over to the carrier. This includes:

  • Theft or tampering during transit.
  • Theft after delivery, once marked as delivered by the carrier.
  • Misdelivery or errors caused by incorrect address information provided by the customer.

Our maximum liability is limited to the value of the product(s) purchased. Elite Transfers USA is not responsible for any indirect or consequential losses, including but not limited to lost profits or business interruptions.